Terms of Service

Last updated: 4 July 2026

These Terms of Service govern access to and use of GO4, a website and Shopify store monitoring service operated by DIGILAB EOOD.

Company: DIGILAB EOOD
Address: Bulgaria, Sofia, zh.k. Ilinden, bl. 17, vh. 12
VAT/Bulstat: BG208018721
Contact: hello@go4.biz

By creating an account, installing the GO4 Shopify app, accessing the GO4 dashboard or using GO4 services, you agree to these Terms.

This document should be reviewed by qualified legal counsel before final publication.

1. The GO4 service

GO4 provides monitoring and diagnostic tools for websites and Shopify stores, including features such as:

• uptime and HTTP checks
• page and storefront monitoring
• sitemap and SEO diagnostics
• Shopify product, collection and cart checks
• Browser Lab checks
• Action Journey checks
• JS Agent monitoring, if manually enabled
• incidents, alerts and diagnostic evidence
• Shopify app installation and embedded app access
• support and transactional email flows

GO4 is designed to help merchants identify website or store problems earlier.

GO4 does not guarantee that every issue will be detected, prevented or resolved.

2. Eligibility and account responsibility

You may use GO4 only if you have the authority to act for the business, website, Shopify store or organization that you connect to GO4.

You are responsible for:

• keeping your account credentials secure
• ensuring that your account information is accurate
• managing user roles and permissions
• all activity that occurs under your account
• ensuring that the websites and stores you add to GO4 are owned by you or that you have permission to monitor them

You must notify us if you believe your account has been compromised.

3. Acceptable use

You must not use GO4 to:

• monitor websites, stores or systems that you do not own or have permission to monitor
• perform unlawful, abusive, harmful or excessive automated activity
• intentionally collect passwords, payment card data or unnecessary personal data
• bypass security, access control, rate limits or platform rules
• submit real customer orders or real payments through automated journeys unless expressly intended, lawful and safely configured
• interfere with Shopify, merchant stores, third-party services or GO4 infrastructure
• upload or configure malicious code, harmful payloads or deceptive content

We may suspend or limit checks, accounts or access if we believe usage is unsafe, unlawful, abusive, technically harmful or inconsistent with these Terms.

4. Monitoring configuration

You are responsible for the monitoring configuration you create in GO4.

This includes:

• check URLs
• selectors
• expected or unexpected text
• Action Journey steps
• fill values
• screenshot settings
• JS Agent settings
• Shopify product, collection and cart settings
• alert settings

You should not include sensitive personal data, passwords, payment information or unnecessary customer data in check names, URLs, selectors, expected text, journey labels or journey fill values.

5. Browser Lab and screenshots

Browser Lab and Action Journey features may generate diagnostic evidence, including:

• timing data
• network and resource data
• DOM assertion results
• JavaScript error samples
• screenshots, if screenshot capture is enabled

Screenshots and page evidence may contain visible content from the monitored page.

You are responsible for ensuring that monitored pages and configured journeys do not expose unnecessary personal or sensitive data.

GO4 may remove, rotate or retain Browser Lab evidence according to service settings and retention policies.

6. JS Agent

If you install or enable the GO4 JS Agent on your website or store, you are responsible for:

• informing visitors where required by law
• updating your own privacy and cookie notices if necessary
• configuring collection options in a privacy-aware way
• avoiding unnecessary collection of personal data
• complying with Shopify and other platform requirements

GO4 JS Agent is intended for technical monitoring and diagnostics.

It is not intended for advertising, profiling or sale of personal data.

7. Shopify app terms

If you install GO4 through Shopify:

• you authorize GO4 to access your Shopify store using the scopes approved during installation
• you authorize GO4 to use Shopify APIs and webhooks needed for the app functionality
• you understand that uninstalling the app may disconnect the Shopify store from GO4
• historical monitoring, billing, security or compliance records may be retained where necessary
• Shopify may handle authentication, embedded app context, app billing and platform compliance flows

GO4 uses Shopify access tokens for app functionality.

Shopify access tokens are intended to be stored encrypted where the application is properly configured.

8. Shopify billing and plans

If GO4 charges are processed through Shopify, billing is handled through Shopify App Pricing or Shopify billing systems.

The applicable price, trial period, billing interval and plan features should be shown in Shopify or in the GO4 interface before approval.

You are responsible for reviewing and approving any plan or charge.

Upgrades, downgrades, cancellations and trial changes may be handled through Shopify or GO4 depending on the billing flow available for your account.

Unless otherwise required by law or Shopify policy, fees already charged may be non-refundable.

9. Support

GO4 may provide support through support forms, email or other published contact channels.

Support response times are not guaranteed unless a separate written service level agreement applies.

When contacting support, you should avoid sending passwords, payment information or unnecessary personal data.

10. Availability and changes

We aim to operate GO4 reliably, but we do not guarantee uninterrupted, error-free or real-time availability.

GO4 may be changed, improved, limited, suspended or discontinued in whole or in part.

We may also change features to comply with Shopify platform requirements, security needs or legal obligations.

11. Third-party services

GO4 may depend on third-party services such as:

• Shopify
• hosting infrastructure
• email delivery infrastructure
• browser automation infrastructure
• DNS and network providers
• other technical infrastructure needed to operate the service

We are not responsible for failures, downtime, policy changes or actions of third-party services outside our control.

12. Privacy and data protection

Our processing of personal data is described in our Privacy Policy.

You are responsible for complying with privacy laws that apply to your own website, Shopify store, customers and visitors.

This includes any notices or consents required for monitoring tools installed on your storefront.

13. Intellectual property

GO4, including its software, design, interface, documentation, branding and related materials, is owned by DIGILAB EOOD or its licensors.

You receive a limited, non-exclusive, non-transferable right to use GO4 according to these Terms and your selected plan.

You may not copy, resell, reverse engineer or misuse GO4 except where allowed by law.

14. Confidentiality

Each party may receive non-public information from the other party.

The receiving party must use such information only for the purpose of using or providing GO4 and must protect it with reasonable care.

This does not apply to information that is public, already known, independently developed or lawfully received from another source.

15. Disclaimers

GO4 is provided on an as is and as available basis.

GO4 is a monitoring and diagnostic tool.

GO4 is not:

• a security certification service
• a legal compliance service
• a replacement for manual QA
• a guarantee that a store will never fail
• a guarantee that all revenue, SEO, checkout, tracking or customer experience issues will be detected

You remain responsible for your store, website, business operations, customer communications and legal compliance.

16. Limitation of liability

To the maximum extent permitted by law, DIGILAB EOOD will not be liable for indirect, incidental, special, consequential or punitive damages.

This includes loss of profits, revenue, data, goodwill or business opportunities.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intentional misconduct or gross negligence where such limitation is not permitted.

17. Termination

You may stop using GO4 or uninstall the Shopify app at any time.

We may suspend or terminate access if:

• you breach these Terms
• your use creates security, legal or operational risk
• billing fails or required plan approval is not completed
• we are required to do so by law, Shopify or another platform requirement

After termination, some data may be retained as described in the Privacy Policy.

18. Governing law

These Terms are governed by the laws of the Republic of Bulgaria, unless mandatory law provides otherwise.

For business users, disputes will be submitted to the competent courts in Sofia, Bulgaria, unless mandatory law requires another venue.

19. Changes to these Terms

We may update these Terms from time to time.

The updated version will be published on this page with a new Last updated date.

Continued use of GO4 after the updated Terms become effective means that you accept the updated Terms.

20. Contact

DIGILAB EOOD
Bulgaria, Sofia, zh.k. Ilinden, bl. 17, vh. 12
VAT/Bulstat: BG208018721
Contact: hello@go4.biz

GO4